Warranty and Support

WARRANTY AND SUPPORT

Warranty terms are product-specific, and can be found in product information. Any additional enquiries about the warranty and/or installation of the product may be sent to: info@polarmetalli.fi. We can also be reached by telephone on workdays from 8 a.m. till 4 p.m. (Finnish time) number +358 400 284 400.

GUARANTEE

Polar Metalli Oy grants workmanship and material warranty for Polar Grilli furnaces under the following conditions: The guarantee is valid for a period of two years (24 months) from the date of purchase by the original end-user purchaser. The guarantee covers defects in materials and workmanship under normal use. The end-user must deliver the original receipt indicating the place and the date of purchasing the product.

GUARANTEE DOES NOT COVER

Usual wear and tear of paint or other parts and damages resulting from misuse, carelessness, defective maintenance or other external factors, small cracks in the cast iron grate or if the steel grate bends, and indirect costs, such as carriage.

PROCEDURE IN CASE OF A DEFECT

Transport damages are to be reported immediately to the seller and register detailed damage description in the waybill/CMR, after receiving the goods. Latent defects are to be reported within five days of receiving the goods. Polar Metalli Oy will restore the product free of charge. Guarantee repair does not extend the guarantee of the product or the repaired part. The buyer needs to notify the seller or the manufacturer about the defect in a reasonable time. A reasonable time is usually 14 days from noticing the defect. This guarantee does not limit the rights the buyer has according to Consumer Protection Policy.