Frequently Asked Questions



What is the material of which the Polar Grilli is made?
Polar Grilli products are made of steel sheet, zinc-electroplated steel and stainless steel of different thickness. The fire grate on the bottom of the Grilli is made of cast iron. The table tops are made of glulam pine panels.

How do I select a grill that is appropriate for my application?
If you select the grill for your barbecue hut or another similar building, you should take into consideration the diameter of the grill with its table tops installed. This information is provided in the product data sheet of each Polar Grilli. The S and M series of Polar Grilli are suited for ca 10 m² grilling shed/gazebo, while Polar Grilli L series can be installed in a grilling shed/gazebo with the area of ca 15 m².

May the Polar Grilli be used without the hood?
Yes it may be. In this case, the grill is equipped with an arched pipe for attaching the barbecue utensils. However, when used in a barbecue hut, the grill might need a hood set.

Is it possible to burn wood in a Polar Grilli?
You may burn both wood and charcoal in a Polar Grilli. When you burn wood, it is advisable to make sure that wood is dry, in which case they do not generate much smoke. Logs with much bark are also prone to generate smoke.

May a Polar Grilli be stored outdoors?
A Polar Grilli unit may be kept outdoors as it is, but for winter it is advisable to place it in a dry room. If the grill is installed permanently in a barbecue hut, a gazebo or another similar structure, it is advisable to cover the chimney pipe such that the fire pit is protected against snow. The table tops of a Polar Grilli are made of untreated glulam panels, which means that they should be treated with oil, varnish or paint before use.

Are the chimney pipes insulated?
The chimney pipes available in the online store do not include insulation. Generally, it is sufficient if the diameter of the opening for the pipe is made slightly larger than the pipe itself, so that you can place some rock wool between the pipe and the roof. Fire safety requirements are always place-specific, and therefore it is advisable to contact the local fire authorities for specific instructions.

It is possible to order an insulated chimney pipe by contacting the customer service at, or by phone +358 400 284 400.


What type of pellets may be used in the MyPizza oven?
You should only use pellets suitable for cooking (quality category 1, EN code A1). Pellets must be dry, so always store them in warm indoor premises.

How long should I pre-heat the MyPizza oven?
The oven is ready for baking pizzas in around 20 to 30 minutes after you start heating it up.

May a MyPizza oven be used indoors?
MyPizza is only intended for outdoor use.

The feed pipe gets stuck sometimes and/or there is smoke generated in the oven. What would help?
The pipe can get stuck and/or the unit can start emitting smoke if the pellets are moist, or if too much pellets are fed into the pipe. Therefore, always use dry pellets, and add them in smaller batches. At the same time, it is advisable to give the pipe a slight knock. Do not keep the oven hatch open unnecessarily. Pellets stuck in the pipe may be moved forward with a long stick. It is also advisable to make sure that the fire does not go out during this process. Therefore, the best way to operate the oven is to have one person heating the oven, and the other baking pizzas.

What should I keep in mind when baking pizzas?
It is advisable to prepare the pizzas before you start baking them in order to ensure that the baking process goes smoothly. Spread a lot of coarse wheat flour on the baking tray. Do not let the stuffing spill over the edges. Some heavier, looser stuffing ingredients (such as uncut cherry tomatoes) can slide off the pizza when it is placed in the oven. If you use frozen pizza bases, let it first defrost properly, in order for it to get baked in the oven.

I cannot move the pizza I have made easily on the pizza paddle, and further into the oven. What should I do?
Use a lot of coarse wheat flour on the baking tray. You can also sprinkle some onto the pizza paddle. In this case, moving the pizzas will become easier. You may carefully try shifting the pizza on the paddle before you slide it into the oven. If the pizza does not slide well, it is advisable to add some more flour under it. You can also use another paddle to ease the move.

How long does it take to bake one pizza?
If the oven is hot/ready, it takes around 2 to 3 minutes to bake a pizza. Turn the pizza at least once while baking it.

What else could I make in the MyPizza oven?
In addition to pizzas, you can use the MyPizza oven to bake Karelian pasties (frozen pasties should be defrosted first), pita breads, hamburgers (NB: Place the hamburger patties on a tin foil!), flatbread and sweet pasties.

You can find ideas and recipes at MyPizza website as well as on social media (#MyPizzaMoments).

You are welcome to share your experience, for instance on Instagram or Facebook, using the hashtag #MyPizzaMoments.